MAIN FUNCTION:

To assist the Office Manager with daily operational needs of the facility.

• User role(s) information systems access as assigned, where applicable

ESSENTIAL DUTIES AND RESPONSIBILITIES:
-           Assist with answering all calls, in a pleasant, professional manner, and transferring to the appropriate party or take a complete message.
-           No messages taken for clients, except for emergency calls. 
-            Provide accurate information regarding all anonymous meetings, hot-line numbers and directions to facility.
-           Greeting new admissions, client families and visitors, monitor sign-in/out log.
-           Enforce confidentiality rule.
-           Prepare outpatient mail for Seafield drivers. Distribute in-coming mail.
-           Miscellaneous typing tasks.
-           Sign-in/out personal body alarms.
-           Total daily deposits at the end of each work day.  Generate and update Self-Pay/Co-Pay Ledgers on a daily basis to ensure client balances are up-to-date.
-           Collect payments and review balances with clients.
-           Run Medicaid Binder on a weekly basis; the first and last day of each month and generate a report for the Office Manager of the Medicaid Pending patient’s             and problem accounts.  
-           Assist Office Manager with creating schedules, updating groups and adding new staff schedules and discharging clients in computer.
-           Input, update and track OASAS admission/discharge forms on a monthly basis. 
-           Print group sheets on a daily basis. 
-           Check and compare group and individual sheets to reports from EMR system to ensure accurate billing.
-           Scan daily statistics to Fiscal.
-           Review and make facility deposit to bank daily.
-           Review and enter Assignment Slips to maintain group sheets.
-           Review and organize appointments in Scheduling Calendar within the EMR system.
-           Complete telephone intakes and schedule appointments.
-           Request or complete Insurance Verifications.
-           Track urine drug screens on a daily basis by logging them in the appropriate manual.
-           Perform all other duties as assigned.

COMPETENCY REQUIREMENTS:

-           Answering/Transferring of calls
-           Taking Messages
-           Knowledge of Voice Mail
-           Enforcing Confidentiality Law
-           Admission/Discharge Procedures
-           Computer Software Skills
-           Prioritizing Workload
-           Level of Independence
-           Ability to use EMR System and Microsoft Outlook
-           EMR Documentation
 

EDUCATION & QUALIFICATIONS:

Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant’s awareness of office procedures.  The applicant must communicate well with the clients, staff and outside agencies.  Typing 40 wpm.

PHYSICAL DEMANDS:

The physical demands described here are representative of those functions that must be met by an employee to successfully perform the essential functions of this job.

• While performing this job, the employee is required to talk and hear.  Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms. The position requires the ability to occasionally lift and/or move office products and supplies up to 25 pounds.
• The employee must have the ability to use a computer keyboard, mouse, calculator, copier, fax machine, scanner and telephone.